About Gala Casino
Gala Casino, which is a part of the Coral Group Ltd, was founded in 2008. Coral Group is the third largest sports betting company in the UK and has Ladbrokes and Betdaq brands under its roof too. As can be guessed, the size of the company is affecting customer service quality positively. As we will explain below, Gala Casino has lots of ways to reach customer support and the processing times are rather short. For the same reason, customer satisfaction is also emphasized, and all complaints are resolved in a short time. In our research, we saw only positive comments on the internet for Gala Casino. All of the existing complaints were resolved too.
Gala Casino website can only be displayed in English, but you can play with multiple currencies. These currencies are Euro, British Pound, and USD. In addition, because of the number of licenses it has, players from many countries can become a member. However, if you live in one of these countries, you cannot become a member of Gala Casino: Belgium, Canada, France, Monaco, Switzerland, Turkey, the United States, and Ukraine. In addition, players from the countries of the Middle East region are not accepted.
The Website & Mobile Support
Gala Casino website has a simple but functional design. Page loading speeds are rather short, and the website is built using a modern code infrastructure. For this reason, you can view the site seamlessly on all mobile devices. To use the mobile site, just visit the main page. You will be automatically directed to the mobile version. In addition, there is a mobile app for devices using iOS and Android operating systems. You can download them directly from the appropriate application markets. Using mobile software, you can play around 300 games for real money. These games have native touchscreen control schemes, making it a more enjoyable experience for mobile users. In addition, some live casino games (roulette, blackjack, baccarat, hold’em) can be played through mobile apps.
Gala Casino also has a “download casino” option. All the games in the website can be played through the browser, so you do not need to install a program. However, if your connection speed is not stable or you do not want to keep your browser open for some reason, you can install it. But remember that you should keep your Flash software up to date if you prefer the download option.
Game Collection and Variety
Gala Casino does not work with a single supplier. The game collection consists of Playtech, Netent, IGT, Nextgen Gaming, and Microgaming titles. It is possible to reach about 400 games in total. Due to a large number of suppliers, there is an option for almost every category. If we show them as a table:
|Game Category||Total Count|
|Card and Table Games||90|
|Live Casino Games||9|
Progressive jackpot machines are quite numerous. If we make a comparison, the industry average does not exceed 30. If you are a fan of this category, you are in luck. The jackpot games that we recommend to you are Worms Reloaded, Slots Gold, The Naked Gun, Age of Gods, Superman II, Paws of Fury, and Pink Panther.
It is possible to see RTP rate of each game. As a general evaluation, slot machines offer an average RTP of 95%. This rate is higher for card games. The blackjack and video poker games with the highest RTP rates on Gala Casino are:
|Video Poker Games|
|2 Ways Royal||99.80%|
|Jacks or Better||99.54%|
|Aces and Faces||99.26%|
In addition to these categories; you can find classic table games like roulette and baccarat, and exotic options such as electro bingo, hexaline, kashatoa, and red dog. Even Asia-based slot machines have their own page called “Macau Slots”. The Gala Casino game collection is large enough to appeal to all likes, and all have Instant Play support.
Live Casino broadcasts are made from MGM Grand Macau, Sands Cotai Central, and the Wynn Macau casinos. A large majority of dealers are Asian, but all speak English. The broadcast quality is very satisfactory, and there is no lag problem. However, since the number of live games is few, it is a little difficult to find a game that goes on outside of prime-time hours.
Gala Online Casino Bonuses
For the welcome bonus for new members, there are three different options, and you are asked to choose one:
- £ 400 Slots Welcome Bonus: A 100% match bonus. Your first deposit is matched up to £ 400. However, you can only use your bonus money in slot machines.
- £ 200 Roulette Welcome Bonus: A match bonus of 50%. Your first deposit is matched up to £ 200. However, you can only use your bonus money in roulette games.
- £ 200 Blackjack Welcome Bonus: A match bonus of 50%. Your first deposit is matched up to £ 200. However, you can only use the bonus money you receive in blackjack games.
All these promotions are subject to the following terms and conditions:
- You must deposit at least £ 10,
- Before you can use the bonus money, you must complete a wagering requirement of x20 (£ 800). For roulette bonus, this rate is x30 (£ 1,200).
- You must complete the wagering requirement within 14 days. Otherwise, it will be deleted from your account. You can bet up to £ 10 in all games until the requirement is complete.
- All games except slots contribute up to 20% for the wagering requirement.
You can also use the Welcome Bonus offer for your second and third deposit transactions. But match rates are decreasing by half every time. The other conditions are the same. Obviously, the 14-day limit makes this bonus useless. Most players will not be able to deposit between £ 800 and £ 1,200 during this time. For this reason, we think the sign-up bonus is misleading.
1 Million Sterling Prize Draw: Every month, each £ 10 bet you make in pre-selected slot machines gives you one entry to this draw. (The games are announced at the beginning of every month.) A total prize of £ 1 million is distributed to 8 players.
Weekend Reload: If you deposit a minimum of £ 10 between Friday and Sunday, you earn 25% match bonus. The upper limit of this offer is £ 100. The wagering requirement is still x20. But this time, you do not have to complete it in 14 days.
Comp Points: Each bet of £ 10 gives you 1 comp point. You can convert 100 points to £ 1. VIP players get a higher exchange rate. They also get personal promotions and an account manager.
License & Security
Gala Casino has two licenses: Gibraltar Gaming Commission and United Kingdom Gambling Commission. Both are prestigious licenses and known for their credibility. Gala is a member of UKGC Accredited Alternative Dispute Resolution Service too. So the players can resolve their complaints directly with the licensors. This reduces both the number of complaints and ensures that problems are resolved in a short period of time.
Gala Casino uses SSL encryption on every page and keeps your financial and personal information secure. There is no problem in terms of security and licensing, and it goes beyond the standards in both. It also gets regular audits from independent companies to ensure fairness. While the general RTP rate is not available to the public, you can see these rates for each game.
Accepted Payment Methods
The following methods can be used to deposit and withdraw money: VISA, MasterCard, debit cards, Skrill, PayPal, ClickandBuy, Paysafe Card, ECO Payz, and bank transfers. Minimum and maximum transaction limits are not declared. However, we estimate that they are determined according to the level of membership.
Whichever method you use, withdrawals complete in maximum 24 hours. For electronic wallet services, this period does not exceed several hours. Deposit transactions happen instantly, except for the bank transfer option.
Gala Casino Contact Information
As mentioned above, you can use a number of methods to reach Gala Casino customer service. If we show them in a table:
|Telephone Support||0800 328 4272, +44 (0)1483 716 551|
|Postal Address||Stratford Place Westfield Stratford City Montfichet Road London, Newham E20 1EJ UK|
|Live Chat||Available via website, 7/24|
|Amazing game collection||Misleading welcome bonus|
|Lots of mobile gaming options||Needs more live casino games|
|Customer support is fast and professional|
Gala Casino is one of the most prestigious online casinos on the internet and run by a big company. It has features that will satisfy all kinds of gamers, and there are no problems except that some of the bonus campaigns are misleading. Among the addresses we recommend, Gala Casino is one of the best options, especially for British players.